PRIVACY POLICY

This Privacy Policy describes how Abilene Auto Aesthetics("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at abileneautoaesthetics.com (the "Site"), request a quote, book an appointment, or otherwise interact with us.

We are committed to protecting your privacy and complying with applicable U.S. privacy laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state privacy laws. This policy is effective as of the "Last Updated" date shown above.

Information you provide directly: When you book an appointment, request a quote, or contact us, we may collect:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Service address / location
• Vehicle information (year, make, model, size, condition)
• Photos you upload of your vehicle
• Preferred service, package, date, and time
• Any notes or special requests you provide
• Your communication preferences and consents (including SMS and marketing opt-ins)

Information collected automatically: When you visit our Site, we and our service providers may automatically collect:

• Device and browser information (browser type, operating system, screen size)
• Pages visited, referring URLs, and time spent on pages
• Approximate location derived from IP address (city/region level)
• Cookies and similar tracking technologies

Information from third parties: We may receive limited information from third-party platforms you use to interact with us (for example, if you message us through Instagram or leave a Google review), in accordance with those platforms' policies.

We use the information we collect for the following purposes:

• Providing services: Scheduling, confirming, and performing your detailing appointment; preparing estimates; coordinating arrival at your location.
• Communication: Contacting you about your appointment, quote, or service via phone call, SMS text message, and email, including automated reminders and follow-ups.
• Marketing (with your consent): Sending promotional offers, seasonal packages, maintenance reminders, and business updates via SMS and email to those who have opted in.
• Customer service: Responding to your inquiries, addressing complaints, and improving our services.
• Business operations: Maintaining records, processing payments, managing memberships, and analyzing service demand.
• Legal compliance: Fulfilling legal obligations and protecting our rights, property, and safety.

By providing your mobile or other telephone number to us — through our booking system, contact form, or by initiating contact — and checking the consent box where provided, you expressly consent to receive communications from Abilene Auto Aesthetics and our authorized representatives at that number, including:

• SMS text messages (transactional and, where you opt in, promotional);
• Calls made using an automatic telephone dialing system or artificial/prerecorded voice; and
• Direct phone calls.

Types of messages you may receive include: appointment confirmations, scheduling reminders, follow-up messages, estimate updates, and — if you opt in — special offers and maintenance reminders.

Frequency: Message frequency varies based on your interactions and appointments. You will typically receive transactional messages around scheduled services and, if opted in, occasional marketing messages.

Carrier fees: Message and data rates may apply. Contact your carrier for details.

How to opt out: You may withdraw your SMS/marketing consent at any time by:

• Replying "STOP" to any SMS message we send;
• Replying "HELP" for assistance or more information about message frequency;
• Emailing us at abileneautoaesthetics@gmail.com with the subject "Opt Out"; or
• Calling or texting us at (325) 660-6345.

Opting out of marketing messages will not prevent transactional messages necessary to fulfill an active appointment or service request. Providing consent is not a condition of purchasing any goods or services.

We may send you transactional emails (appointment confirmations, estimates, receipts) and, with your consent, marketing emails (offers, newsletters, reminders). All marketing emails we send include a clear unsubscribe link and our physical service area (Abilene, TX). You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or by emailing us at abileneautoaesthetics@gmail.com. We process unsubscribe requests promptly, generally within 10 business days.

We do not sell your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories listed below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with the following categories of recipients, only as necessary to operate our business:

• Service providers: Third parties that support our operations, such as scheduling/booking tools, payment processors, SMS/email delivery providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only to provide services to us.
• Communication platforms: Platforms used to send SMS and email messages you have consented to receive.
• Legal authorities: When required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or part of our business, though we will notify you before your information is transferred under different terms.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing Services, maintaining customer records, and complying with legal obligations. Customer booking and service records are typically retained for the duration of the customer relationship and for a reasonable period thereafter (generally up to 5 years) for accounting, tax, and dispute-resolution purposes. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

Our Site uses cookies and similar technologies to operate the Site, analyze traffic, remember preferences, and improve user experience. You can control or disable cookies through your browser settings; however, doing so may affect functionality of the Site. We do not use cookies to collect sensitive personal information.

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Payment information is processed through secure third-party payment processors; we do not store full credit card numbers on our own systems.

Depending on your state of residence, you may have certain rights regarding your personal information, which may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Opt out: Opt out of the sale or sharing of your personal information and out of marketing communications.
• Withdraw consent: Withdraw consent for SMS/email communications at any time.

To exercise any of these rights, contact us at abileneautoaesthetics@gmail.com or (325) 660-6345. We will respond to verified requests within 30 days, as required by applicable law.

Our Services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 16 (or the applicable age under state law). If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

Our Site contains links to third-party websites and services (such as Google Maps, Instagram, and Google Reviews). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this page periodically. Material changes will be communicated through a prominent notice on the Site or via direct communication where appropriate.

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: abileneautoaesthetics@gmail.com
• Phone: (325) 660-6345
• Service Area: Abilene, TX & surrounding areas